A couple of weeks ago, I purchased two pairs of boots from Lovemyshoes.com. I had viewed their website a few times but never ordered anything from them prior. However, they were having a sale on these White Mountain Juggler Boots- $19.97 final sale. Seemed like a good deal as I had seen them in department stores and liked them. When they came, I immediately knew something was fishy. When I touched them, they made this crinkling sound- I realized there seemed to be an extra sheet of plastic sewn into the boot between the interior fur and the exterior. When I put it on and tested it, the sound was ridiculously loud- no way I would be able to wear this outside and not be embarrassed. I held off contacting Customer Service until I saw another pair of these in real life. I was in DSW the other day and the Juggler boots they had did not have the extra plastic and made no sound. So I decided to go ahead and contact customer service and request a refund as the shoes were defective/damaged (or bootleg? hmmm). Initially they told me to send them pictures- but how could I send them pictures of a defect that wasnt't visible? After I pointed that out, they immediately denied me a refund and said their shoes come straight from the manufacturer and are "inspected" before they are shipped- which must not be true since mine were defective. I wouldn't accept that as an answer and argued some more. Finally, they said I could ship back the shoes and attach a note and then they would inspect it. Are they serious? Basically, they were expecting me to spend $10 to ship the shoes back to them and I was still not guaranteed a refund. This has been by far the worst customer service I've ever experienced. Any other company would have been apologetic and immediately issued a refund (especially since all they had to do was refund $19.97 back and keep a customer happy). So lesson of the day guys, don't purchase anything from lovemyshoes.com!
Has anyone else ever purchased from them before? What was your experience?